How to return a parcel

Return & Refund Policy

Thanks for shopping at www.steelconnect.co 
If you are not entirely satisfied with your purchase, we're here to help.

Returns

  • You have 14 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging and in the same condition that you receive it.
  • Your item needs to have the receipt or proof of purchase.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your paypal account.
  • You will receive the credit within 1 - 7 business days, depending on your payment issuer's policies.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
  • If you receive a refund, the cost of shipping will be deducted from your refund.

If you have any questions on how to return your item to us, Please contact us at support@steelconnect.co 

 

**Please note that this refund policy does not apply to Kickstarter project

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